Albacore – Platform Delivery & Service Operations
Structured delivery and service operations for a complex cloud platform — with controlled releases, operational handovers and stable platform operations.
Delivery and coordination of platform operations and delivery workstreams for an AWS-based platform, including monitoring, billing, platform operations, release management and operational handovers. Focus areas included transparent prioritisation, decision-making support, stable go-lives and operational readiness.
Context
Albacore / Hashlabs operated a technically demanding cloud platform with high requirements for scalability, reliability, automation, cost awareness and operational transparency. The main challenge was structuring complex platform topics into management-relevant decisions while ensuring stable operational delivery.
I worked at the interface between management, engineering, operations and external stakeholders. My responsibilities included coordinating scope, priorities, risks, dependencies, release topics and operational handovers — including decision-making material around effort, business value and operational impact.
- ✓Coordination of delivery and operations workstreams across monitoring, billing and platform operations
- ✓Alignment of scope, priorities, timelines, risks and dependencies with management, engineering and operations
- ✓Release and cutover coordination including go/no-go criteria, risk assessment and rollback planning
- ✓Operational handovers including runbooks, responsibilities and knowledge transfer
- ✓Creation of operational transparency through monitoring, reporting, asset/ownership tracking and repair tracking
- ✓Preparation of decision-making materials around effort, risks, resource requirements and business value
Delivery & Service Operations
- •Translated technical platform topics into management-relevant decision-making material
- •Created transparency around priorities, risks and dependencies across business, engineering and operations
- •Evaluated implementation options based on effort, business value and operational impact
- •Structured release and cutover processes across platform environments
- •Prepared operational handovers including runbooks, responsibilities and knowledge transfer
- •Improved monitoring, billing and operational processes within a more stable operating model
- •Established go/no-go criteria, follow-up processes and hypercare structures for production changes
- •Improved operational transparency through reporting, tracking and clearer ownership structures
- •Supported engineering quality and review processes to professionalise the engineering setup
- ✓Implemented automated customer-based billing through Xero integration
- ✓Introduced asset and ownership tracking for large device fleets
- ✓Established repair tracking and reporting for improved operational transparency
- ✓Standardised reproducible deployments and operational handovers across environments
- ✓Supported engineering team enablement through onboarding, review processes and technical guidelines
Tech Stack
I bring structure to complex platform and operations environments: clear priorities, transparent risk management, controlled releases and reliable operational handovers. Technical initiatives are not only delivered, but translated into management-relevant decisions and stabilised in production operations.