IT Process Optimisation & Digitisation

From process analysis to sustainable automation

Martin Schneider – IT Process Optimisation & Digitisation
  • Analysing end-to-end processes: media breaks, handovers and manual effort
  • Designing pragmatic improvements with clear ownership and measurable outcomes
  • Automating billing, reporting and operational workflows through integrations
  • Connecting process change with technical feasibility and go-live readiness
  • Stabilising new ways of working after rollout — documentation, training, hypercare

Quick Facts

Focus
Process optimisation & digitisation
Location
Lucerne (CH), available nationally
Work model
Remote / Hybrid / On-site
Availability
immediately (flexible)
Capacity
80–100%
Languages
German (native), English & Spanish (business fluent)

Work permit: Switzerland (unrestricted)

My understanding of IT process optimisation

Fewer media breaks, more operational readiness

Analysis
Make bottlenecks visible and prioritiseable
Capture manual steps, wait times and interface breaks in a structured way.
Delivery
Digitisation with delivery ownership
Introduce automation and integrations so go-live and operations stay plannable.
Sustainability
Embed new ways of working
Training, documentation and hypercare — so improvements do not collapse after rollout.

What I take on in process optimisation

Analysis, automation and sustainable embedding

Process mapping & pain points

Document as-is flows, quantify media breaks and wait times, and prioritise them.

To-be processes & ownership

Design target processes with clear responsibilities, SLAs and decision rules.

Automation & tool integrations

Replace manual steps with APIs, workflows and system integrations.

Reporting & transparency

Build metrics and status so bottlenecks and value stay measurable.

Rollout & enablement

Training, runbooks and change communication for day-to-day adoption.

Stabilisation after go-live

Hypercare, fine-tuning and continuous improvement of the new ways of working.

Methods & tools

For process analysis, digitisation and sustainable embedding

Process mappingMedia-break analysisTo-be process designAutomationAPI/system integrationsReporting/KPIsChange enablementHypercareJiraConfluencen8n / workflow automation

References from the collaboration

From collaboration in delivery and platform ownership

Jaran Mellerud - Chief Executive Officer Albacore Technologies - Hashlabs

Martin played an important role at the interface between management, engineering, operations, and external stakeholders. He helped us bring structure to complex platform and operations topics, supported the development of our engineering team, and created clear decision-making materials around priorities, risks, resources, and implementation options. What stood out was his ability to translate technical platform challenges into management-relevant decisions while keeping business goals and operational stability in focus. Martin was a reliable, structured, and trusted partner throughout our collaboration.

Jaran Mellerud
Chief Executive Officer
Albacore Technologies - Hashlabs
Peter Butschan - Senior Produktmanager OTTO (GmbH & Co KG)

Ich habe mit Martin 1,5 Jahre in einem agilen cross-funktionalen Team bei OTTO zusammengearbeitet. Wir verantworten einen sehr wichtigen Teil des live-Shops und arbeiten mit einer Vielzahl live-kritischer Teams direkt zusammen. Martin war bei uns in einer Rolle mit technischer Verantwortung und Delivery-Fokus eingesetzt. Die Zusammenarbeit mit ihm empfand ich als sehr wertvoll. Er lieferte inhaltlich ab, war ein toller Sparringspartner, half an jeder Stelle, konzipierte Lösungen, setzte sie um, fixte Bugs und war immer einer der ersten, der sich meldete, wenn ein Freiwilliger gesucht wurde. Martin war ein großer Fan unseres Teams, wobei sich sein Enthusiasmus von Beginn bis zum Ende des Einsatzes durchzog. Er war immer gut erreichbar und ansprechbar. Kulturell schaffte er in schwierigen Zeiten durch seine angenehm ruhige Art eine wichtige Balance im Team. Mit großer Motivation stürzte er sich in längere Umbauten und zog diese bis zum Ende durch. Dabei konnte er z.B. sein SEO-Know-How einbringen und sprach sich ohne Betreuung mit Kollegen aus anderen Teams ab. Es war eine super Zeit, gerne wieder!

Peter Butschan
Senior Produktmanager
OTTO (GmbH & Co KG)

Core competencies

Analyse, digitise and embed processes sustainably

Process analysis & media breaks
Understanding end-to-end flows, making manual steps and interface breaks visible, and prioritising them.
Automation & integrations
Automating workflows via APIs, tools and platforms — with focus on value, stability and operability.
Change & embedding
Shaping rollout, training and hypercare so new processes hold up in day-to-day work.

Looking to optimise IT-supported processes?

Happy to discuss where media breaks cost time — and how to digitise them sustainably.